Return & Refund Policy

Last Updated: August 1, 2026

Official Customer Care Policy

Your complete satisfaction and happiness with your custom patch order are our primary goals at Atlantic Patches. Because custom patches, woven emblems, and leather crests are tailored specifically to your unique design specifications, these personalized items cannot be restocked or resold to another customer. Consequently, all custom sales are generally considered final once production has commenced. However, we stand firmly behind the craftsmanship of our work. If your delivered items contain a clear manufacturing defect, physical damage, or a significant deviation from the artwork proof you approved, we will gladly remanufacture or refund the affected portion of your order.

Non-Refundable Digital Services

Digital art services, including embroidery digitizing, file conversions, and vector redraws, require significant manual design work by our talented graphic artists. Therefore, digital service fees are non-refundable once the initial digital proof or source file has been delivered to your email.

Reporting an Issue

If you receive an order with any defect or error, please notify our friendly support team within 7 days of delivery. Kindly include clear photos and a brief description of the issue so we can review it immediately. If an error occurred on our end, we will prioritize making it right for you as quickly and smoothly as possible.

Contact Us

Have questions about this policy? Our team is always happy to assist you! Reach out to us anytime through our website contact form or order desk.

Email: info@atlanticpatches.com

Phone Number: +92 317 5797905